At Paramount Dresses Store, we approach returns with the same care we devote to crafting our bridal and modest collections. Should your purchase not meet expectations, our Cambridge team is here to ensure a resolution as elegant as our designs.

Our Return Commitment

We accept returns within 15 days of delivery for most items from our collections, provided they are in original condition with tags attached and packaging intact. Like the perfect wedding gown, your satisfaction must be impeccable.

Important Note: For hygiene reasons, we cannot accept returns on bridal undergarments or customized items from our Bridal and Modest collections. Seasonal sale items from our Fall/Winter 23 and Resort 24 collections marked “Final Sale” are also excluded.

Return Process

  1. Initiate Your Return: Email our Cambridge team at [email protected] within 15 days of receiving your order, using the template provided below.
  2. Wait for Authorization: Our team will respond within 2 business days with return instructions and an RMA number.
  3. Package Carefully: Return items in their original packaging with all tags attached, using the protective measures we’d employ for our finest gowns.
  4. Ship Your Return: Send the package to our Cambridge boutique at:
    39 Market Passage, Cambridge, GB CB2O 4LN
    We recommend using a tracked service – returns are at customer’s expense unless faulty.

Exchange Process

For exchanges within our current collections (size or color changes):

  1. Follow the same initiation process as returns
  2. Specify your desired replacement item
  3. You’ll be responsible for any price difference and additional shipping costs
  4. We’ll process the exchange once the original item is received and inspected

Refund Timeline

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 3-10 business days depending on your financial institution

For exchanges, your new item will ship via your original delivery method once processed.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Paramount Dresses Team,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

  • Item Name: [e.g., “Bridal Lace Gown from Fall/Winter 23 Collection”]
  • Size/Color: [Specify]
  • Reason for Return: [Please provide details]

For exchanges, I would like: [Specify replacement details if applicable]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

International Returns

For our global clientele (excluding certain Asian and remote areas):

  • Mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable
  • We cannot refund any customs/duties paid on the original order

For any questions about our returns policy, contact us with the same confidence you’d place in selecting one of our Cambridge-designed gowns.