At Paramount Dresses Store, we strive to make your shopping experience as seamless as our elegant designs. Below you’ll find answers to our most commonly asked questions about our products, delivery, and services.
Our Products
What styles of dresses do you specialise in?
We proudly offer a curated collection including bridal gowns, modest dresses, seasonal collections (like our Fall/Winter 23 and Resort 24 lines), and special occasion wear. Each piece reflects our signature Cambridge charm with timeless elegance.
How do I choose the right size?
Our size charts are available on each product page. For bridal wear, we recommend consulting our detailed measurement guide or contacting our Cambridge-based stylists at [email protected] for personalised advice.
Are your dresses suitable for special occasions?
Absolutely! Our collections are designed with life’s special moments in mind, from weddings to resort holidays. The “Bridal” and “Resort 24” sections feature particularly celebratory designs.
Ordering & Delivery
What delivery options do you offer?
We provide two elegant delivery solutions:
– Standard Express Delivery (£12.95): Via DHL/FedEx, arriving 10-15 business days after dispatch (processing takes 1-2 days)
– Complimentary Standard Delivery: Free for orders over £50 via EMS, arriving within 15-25 business days after dispatch
– Standard Express Delivery (£12.95): Via DHL/FedEx, arriving 10-15 business days after dispatch (processing takes 1-2 days)
– Complimentary Standard Delivery: Free for orders over £50 via EMS, arriving within 15-25 business days after dispatch
Do you ship to my country?
We deliver worldwide from our Cambridge boutique, excluding some remote areas in Asia and other regions. For specific queries, please email [email protected] with your location.
How will my dress be packaged?
Every Paramount dress is carefully packaged with the same attention to detail as our designs, arriving beautifully presented and protected for its debut in your wardrobe.
Can I expedite my bridal order?
Our Standard Express Delivery is ideal for bridal emergencies. For urgent requests beyond this service, please contact us immediately after ordering at [email protected].
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience, ensuring a secure and smooth checkout process.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security, we recommend PayPal’s protected payment system.
Do you offer gift wrapping?
All our dresses arrive beautifully presented as standard. For special gift notes or enhanced packaging, please include instructions in the order notes or email us after purchase.
Returns & Exchanges
What is your return policy?
We offer 15 days from delivery for returns. Items must be unworn, with tags attached, and in original packaging. For full details, please see our Returns Policy page.
How do I initiate a return?
Please email [email protected] with your order number and reason for return. Our Cambridge team will guide you through our simple returns process.
Do you offer exchanges?
We currently process exchanges through refund and repurchase to ensure you receive the perfect size or style without delay. Our team can assist with selecting alternatives.
Contact & Assistance
How can I contact your customer service?
Our Cambridge-based team is delighted to assist at [email protected]. We typically respond within 24 hours (excluding weekends).
Can I visit your physical store?
Our boutique at 39 Market Passage, Cambridge welcomes visitors by appointment. Please email to schedule a private styling session amidst our historic surroundings.
For any questions not covered here, please don’t hesitate to reach out. We’re committed to making your Paramount experience as flawless as our designs.
Warm regards,
The Paramount Team